This policy outlines DigiKart stance on refunds, returns, and exchanges.
DigiKart will only entertain requests for the exchange or replacement of a product purchased
from DigiKart under the following circumstances.
Manufacturing Defect: If the product exhibits a manufacturing defect.
Damaged Upon Receipt: If the product was received by the buyer in a damaged condition.
Unsealed Package: If the product package seal was opened before the buyer received it.
Pre-Delivery Damage: If the product has sustained damage, such as scratches, before it was
delivered to the buyer.
Should a buyer wish to initiate a return or exchange for a product purchased from DigiKart, they
are advised to contact our helpline at (0345-3532550) or send an email to customer@digikart.pk
Our quality assurance team will carefully investigate, assess, and evaluate the buyer's claim. We
are committed to addressing the buyer's concerns in an ethical and responsible manner.
Note: Buyers are required to promptly communicate their claims, disputes, or concerns
regarding a product within 24 hours of receiving the product's delivery. Timely communication
will facilitate a swift response and resolution of the buyer's concerns related to the purchased
product
DigiKart will not be held responsible for exchanging, returning, or refunding any product if the
buyer simply doesn't like the product, provided that the product is accurately presented and
described in the product catalogue, product page, and product description.
Buyers are strongly encouraged to ensure that they place accurate orders for the products they
intend to purchase.
However, DigiKart is committed to assisting buyers in exchanging or replacing orders according
to the buyer's preference
Refunds will be considered under the following circumstances
Delayed Delivery: DigiKart will entertain refund requests if the purchased product cannot be
delivered within the specified time frame of 3 to 5 working days. This excludes curfew hours,
government shutdowns, or unexpected "Acts of God."
Product Mismatch: If a buyer receives a product that does not match the product image or
description presented in the product catalog or product page
Non-Compliance with Specifications: If the received product does not meet the specifications
mentioned in the product description
Received Replica: If the received product is a replica of the product the buyer ordered
In these cases, the buyer is not obligated to keep the product and can contact DigiKart to
request an exchange, replacement, or refund, subject to mutual agreement between DigiKart
and the buyer
According to DigiKart policy, a buyer can cancel their order at any time before the order is
dispatched.
If the order has already been dispatched, the buyer will be responsible for the shipment charges
to return the product to the vendor or DigiKart. Only then will their order be canceled.
Buyers may return products if they do not match the product they ordered. DigiKart's quality
assurance team will thoroughly and ethically assess the buyer's query and provide a response
within 5 to 10 working days.
DigiKart will facilitate replacements or exchanges for items that have been purchased from our
vendors through the DigiKart platform.
For items purchased from DigiKart, if a manufacturing defect is discovered, you have the right to
request a replacement or exchange within 7 days from the date of delivery.
Buyers can request an exchange or replacement of a product if they find that the product's
packaging seal was broken or tampered with during delivery.
Buyers are eligible for an exchange or return if they determine that the product was damaged
(e.g., scratches) before it was delivered to them.
